pkace is committed to keeping online gaming safe, controlled, and enjoyable for every Pakistani player. This page outlines the tools, policies, and support resources available to help you play responsibly.
At pkace, responsible gaming isn't a box-ticking exercise — it's something we genuinely believe in. The moment online gambling stops being entertainment and starts causing financial stress, emotional harm, or family problems, pkace wants to be part of the solution, not the problem.
Pakistani players come to pkace for cricket betting on PSL matches, a few rounds of Teen Patti, or some late-night slots after a long day at work. That kind of recreational gaming — within your means, with full control over your session — is exactly what pkace is built to support. What pkace is not built for is excessive gambling that puts your family, finances, or mental wellbeing at risk.
The tools on this page are built into every pkace account. You don't need to call anyone or fill out complicated paperwork to use them. Set a deposit limit from your pkace account settings in under a minute. Activate a cooling-off period instantly. Request self-exclusion and we'll act on it within 24 hours. The controls are yours — pkace just makes sure they're always accessible.
If you're in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, or anywhere in Pakistan, and you feel like your relationship with gambling is shifting from enjoyable to compulsive, please use the resources on this page. There is no shame in asking for help or setting limits on your own behaviour — it's one of the most sensible things a player can do.
Remember: Gambling is not a strategy for making money. Never bet more than you can comfortably afford to lose. Never chase losses. If gambling is affecting your daily life, please reach out to pkace support or activate self-exclusion immediately.
Set daily, weekly, or monthly deposit caps. Once set, limits cannot be increased for 24 hours — protecting you from impulse decisions.
Automatically end your session when you reach a loss amount you've pre-defined. Available as daily, weekly, or monthly limits.
Get notified when you've been playing for a set duration. Helpful for keeping gaming sessions short and intentional.
Temporarily pause your pkace account for 24 hours, 7 days, or 30 days. No deposits or bets are possible during a cooling-off period.
Permanently or temporarily close your pkace account. Requests are processed within 24 hours. Marketing is stopped immediately.
All tools are built into your pkace account settings. No phone calls, no waiting — most take under 60 seconds to activate.
Set a maximum PKR amount you can deposit into your pkace account per day, week, or month. Once a limit is in place, you cannot increase it until a 24-hour cooling period has passed — even if you request the increase yourself. Decreasing a limit takes effect immediately.
Decide in advance the maximum amount in PKR you're comfortable losing in a given period. When your losses hit that threshold, pkace automatically suspends betting activity for the remainder of the period. You can set separate limits for daily, weekly, and monthly periods simultaneously.
Cap the total amount you can wager per session, day, week, or month across all pkace games and betting markets. Wager limits work independently of deposit limits, giving you an additional control layer on your pkace activity.
Configure pkace to show you a pop-up reminder every 30, 60, or 90 minutes of continuous play. The reminder shows your session duration and net session result, giving you a moment to decide whether to continue or stop.
Temporarily lock your pkace account for 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, make deposits, or place bets. The lock activates immediately and cannot be reversed until the period expires.
Request permanent or time-limited (6 months, 1 year, 3 years, 5 years) self-exclusion from pkace. Requests are processed within 24 hours. pkace will close your account, return any real-money balance, and suppress all marketing for the duration of the exclusion period.
Problem gambling can affect anyone. It doesn't always look the same — some people bet large amounts, others bet small amounts very frequently. Some people hide it from family; others gamble openly but feel unable to stop. Understanding the warning signs is the first step towards getting help.
pkace encourages all players — not just those who think they have a problem — to check in with themselves regularly. Honest self-assessment is one of the best tools available, and it costs nothing.
Below is a short self-assessment checklist. If you answer "yes" to three or more of these questions, pkace strongly encourages you to activate a cooling-off period, reduce your deposit limits, or contact our support team to discuss self-exclusion options.
pkace strictly enforces an 18+ age restriction on all accounts. Every new pkace registration requires CNIC verification, which confirms both identity and date of birth. Players who cannot provide a valid Pakistani CNIC confirming they are 18 years of age or older will not be able to access any pkace services, including the game lobby, betting markets, deposits, or withdrawals.
If you are the parent or guardian of a young person and are concerned about them accessing gambling platforms, pkace strongly recommends using parental control software on shared devices. Additionally, never share your pkace account credentials with anyone — including family members. Your pkace account is personal and must only be used by the registered account holder.
If you have reason to believe that a minor has accessed pkace using falsified documents or another person's account, please contact pkace support immediately at [email protected]. pkace will investigate and act immediately on any credible report of underage access.
pkace uses CNIC-based KYC verification. All players must submit their National Identity Card and a selfie before withdrawals are processed. Age verification is mandatory — no exceptions.
All pkace responsible gaming tools are available directly inside your account — no need to call support or send an email unless you prefer to. Here's how to find them:
If you're having trouble finding these settings or would like to discuss your options with a real person, contact the pkace support team via live chat (available 24/7 from inside your logged-in account) or email support at [email protected].
Self-exclusion requests submitted via email are also accepted. Simply email pkace support with the subject line "Self-Exclusion Request" and your registered mobile number. pkace will confirm and action your request within 24 hours.
Once self-exclusion is activated, pkace immediately removes you from all marketing lists. You will not receive promotional emails, SMS, or in-app notifications for the duration of your exclusion.
pkace's team is trained to identify patterns that may indicate problem gambling — such as rapid loss chasing, large deposit frequency increases, or unusual session lengths — and may proactively reach out to affected players.
If you contact pkace about a gambling concern, you will be treated with respect, sensitivity, and complete confidentiality. Our team is trained for these conversations — not just account queries.
No exceptions, no workarounds. CNIC-based age verification is mandatory for all pkace accounts. If verification fails, access to pkace services is denied regardless of the circumstances.
If you are concerned about your gambling, or about someone else's gambling behaviour, the pkace support team is available 24/7. We take every responsible gaming enquiry seriously, and our team is trained to handle these conversations with care and confidentiality.
Email: [email protected]
Live Chat: 24/7 from your logged-in pkace account
Self-exclusion requests actioned within 24 hours
Set your limits before you play. Use the tools in your pkace account settings. Play for entertainment — never to chase losses or solve financial problems. 18+ only.
Manage Your pkace Account